幫助

常見問題

操作

系統的最高溫度可以調高嗎?


基於安全考量,最高輸出溫度限定為攝氏50度。當溫度達攝氏60度時,將對人體皮膚有害。




如何延長發熱時間?


發熱時間會根據電源容量及溫度而調整。使用20000mAh充電器的發熱時間肯定比10000mAh充電器長。(結果視乎情況不同而改變)




電池使用多久?


在實驗測試中,一個10000mAh小米充電器在極限模式中可持續使用4-5小時(所有發熱點都調較至最高溫度)。於正常運行模式中則可持續使用10小時。結果視乎情況不同而改變




可使用哪款充電器?


任何2.0A輸出的充電器均可使用。建議使用小米充電器使發熱背心達至最佳效果。




背心/外套可以清洗嗎?


背心是完全防水的,我們建議使用手洗,避免使用洗衣機或乾洗。




外套/背心會附帶電池嗎?


外套/背心並不附帶電池,兩者是獨立出售。





訂購

我可以從哪裏收到優惠券及其他優惠資訊?


我們有多個促銷時段,請繼續關注我們的社交媒體平台(Facebook及Instagram)以獲得最新資訊。




我想查詢訂單


購買後你將收到一封確認電郵,請檢查你登記的郵箱查詢訂單資料。如有任何疑問,請電郵至global@heat2wear.com聯絡我們




我想修改訂單


請注意,訂單付款後將不可作任何修改。訂單發送後將不能取消。




哪裏可以買到充電器?


小米充電器商舖列表 美國 香港 韓國 台灣 日本並沒有特許經銷商,請於amazon.jp選購





國際運輸

國際運輸的費用是多少?


費用會根據包裝重量計算,結算時會顯示準確運費。如果您是海外顧客,您可能需要在收到包裹後支付稅項,這視乎目的地國家的政策。如有疑問,請聯絡我們的客戶服務支援。





付款

可以使用甚麼方法付款?


信用卡:Visa, Master, 銀聯 PayPal





Frequently asked questions

Operation

Can the highest temperature of the system be increased?


Due to safety measures, the highest output temperature is limited to 50°C. It is harmful to human skin when the temperature reaches 60°C.




How to extend the heating time?


The heating time depends on the capacity of the power source and the operating temperature. A 20000mAh power bank will definitely run longer than a 10000mAh one. (Results may vary, due to different circumstances.)




How long will the battery last?


In lab testing, a 10000mAh Xiaomi Power bank lasted up to 4-5 hours in Extreme Mode (All Heating points in its highest temperature) and up to 10 hours in Normal operating mode. (Results may vary, due to different circumstances.)




Which Power bank can be used?


Any Power bank with a 2.0A output can be used. Xiaomi Power Bank is recommended for getting the best result from your vest.




Can I wash the vent/jacket?


The vest is completely water proof. However, machine wash and dry wash should be avoided. Hand wash is highly recommended.




Dose the jacket/vest come with a battery?


The jacket/vest does not come with any battery. These are sold separately.





Ordering

Where can I get discount coupons and offers information?


There are many different promotion periods, please stay tuned into our social media channels (i.e. Facebook & Instagram) for further information.




I want to check my order


A confirmation email will be sent to you after purchase. Please check your registered email address for order information. If there are any further questions, please contact us through email (global@heat2wear.com).




I want to modify order


Please note, once the payment has been accepted, no amendment can be made. An order cannot be cancelled after it has been dispatched. Please contact our customer support for any further assistance.




Where can I buy the power bank?


Please check the Xiaomi power bank store list below:

US Store: http://www.mi.com/us/pb10000pro/

HK Store: http://www.mi.com/hk/batterytwins/

Korea: http://www.mi.com/kr/battery2/

Taiwan: http://www.mi.com/tw/batterytwins/

For Japan, Mi doesn’t have any authorized seller, But it is on sell at amazon.jp , https://www.amazon.co.jp/%E3%80%90%E6%AD%A3%E8%A6%8F%E5%93%81%E3%80%91Xiaomi%EF%BC%88%E5%B0%8F%E7%B1%B3%E3%80%81%E3%82%B7%E3%83%A3%E3%82%AA%E3%83%9F%EF%BC%89%E3%83%A2%E3%83%90%E3%82%A4%E3%83%AB%E3%83%90%E3%83%83%E3%83%86%E3%83%AA%E3%83%BC-Power-10000mAh-iPhone-Android/dp/B072MPX45D/ref=sr_1_1_sspa?ie=UTF8&qid=1517977162&sr=8-1-spons&keywords=power+bank&psc=1&smid=A26791Z2ES41JR





Payment

What are the payment methods avaliable?


Credit Card: Visa, Master, UnionPay PayPal





Shipping

How much does it cost for Internatinoal Shipping?


The costs are calculated based on package weight. The actual delivery costs will be shown during checkout. If you are an overseas customer, you may have to pay taxes for shipping upon receipt of your parcel. These are set by the destination country. Please contact our customer support for any further assistance.





© 2020 By Knowhere International Ltd.

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